Knowledge Base

What happens when your paper recycling cart is damaged?

Let’s face it. Recycling containers get a workout. Your paper recycling cart may develop a broken

  • lid
  • lift bar
  • wheel, or
  • body
What happens next? Call Montgomery County's Customer Service Center at 311 (out-of-County: 240-777-0311, TTY: 301-251-4850) for a repair. Our Customer Service staff will schedule a Thursday appointment with you.

If we receive your request before 2 p.m. on Wednesday, we can add you to our list for that week. Otherwise, we'll give you an appointment for Thursday of the next week.

What’s special about carts and Thursdays? It’s our cart repair day! If the problem(s) can be fixed, we’ll do that. And, if the cart is beyond repair, we’ll give you a replacement.

We ask you to set your cart at the curb empty. This allows our staff to work on your cart easily. A full cart can weigh over 200 pounds, which is why recycling collection vehicles have a mechanical lift to empty them. Our cart-repairers do not have lifts or the truck they would need to transport any paper they took with them.
Updated 1/5/2016 4:25 PM
Was this page helpful? Yes No
Thanks for your feedback!